Help Center / Support / Common issues

Support

Common issues

Quick checks for the problems teams hit most often during demo and early go-live.

I can’t sign in

• Confirm you are on the business/practice login page (not the platform admin login).
• Use the same email from registration.
• Use Forgot password and check spam for the reset message.
• Wait a few minutes if you see a rate-limit / too-many-attempts message.

My demo expired or Amy stopped answering

• Open the dashboard usage meter — check days remaining and AI minutes.
• If either limit is exhausted, activate a plan or contact support to extend a pilot.
• Confirm the phone number still shows as claimed/active.

Phone number claim failed

• Retry once from the dashboard claim card.
• Try a different browser session after signing out and back in.
• If your region has no inventory, email support with your preferred area code.

Amy answers but can’t book

• Finish Booking Bot setup (providers/resources, hours, FAQs).
• Confirm the requested time is inside open hours and not blocked.
• Verify eligibility limits are not rejecting the caller.
• Check that staff did not already fill the slot on the schedule board.

Appointments don’t show where I expect

• Refresh Schedule and Appointments views.
• Confirm timezone on the business profile.
• If you use a calendar/PMS connector, allow a short sync delay, then recheck.

SMS / confirmation messages

• Confirm the customer has a valid mobile number.
• Respect opt-outs — stopped numbers will not receive further SMS.
• Messaging must match consent collected at signup / customer preference.

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